Tool "Get Window Door Opening Characteristics" doesn't work

Hi!
I have a strange problem. The tool from Structural design package “GetWindowDoorOpeningCharacteristic” doesn’t work from the first move. It says “Unable to create Line. Points are likely coincident”.
Maybe the family of my window doesn’t correspond to the requirements of the tool.
If you know something, help, please.

P.S. its my first titile and I haven’t found the way to attach screenshots yet