I do not know what you have tried, but i have downloaded CivilConnection2020 like this:
- Open Dynamo (2.X) from Revit, Revit version doesnt really matter.
- In Dynamo, go to “Packages” in the Ribbon and select “Search Packages”
- This will open the “Online Package Search” window, this will say in the beginning “Syncing with server…”
- When this is gone, type "CivilConnection in the search bar and use the big download button to download this.
Video: (in Dynamo)