Okay but we cannot help you without a file to test on. To ask us to make our own file that can replicate an unknown error and then try and solve it for you is too much.
See if you can create a bare bones model consisting of just the family or a similar family that has the same issue and the filters. You can copy a family from a linked file into the current project by tab-selecting the family and using the copy + paste aligned to same place tools within the Modify tab (do not try ctrl+c). Until then, it will be hard for anyone to find a solution.