Dynamo Player Connection Issue

Hi, not a dynamo expert here, just an IT guy trying to figure out what is causing a weird issue. On a few of our machines we are experiencing the issue in the screenshot below. The user opens Dynamo Player, and they have this error pop up every couple of seconds. It will per odically stop showing up, and they can access Player, but then it will pop up again. This is in Revit 2023.1.5 (newest version), and it happens on both fully up-to-date Win10/11 devices. Dynamo is also accessible on these devices, and there are no apparent errors. Thanks for any feedback!

image

My guess is it is one of two things.

  1. Infosec policy preventing access in an ongoing process. This can include loading .dyns or other dependencies from somewhere outside of the user’s local profile (graphs and dependencies such as packages want to be on the same box).
  2. A conflicting add-in has caused concurrent traffic on a port or the incorrect dll is being loaded for Dynamo player.

Neither are easy to troubleshoot, but you can start by checking package paths and looking in the Revit journal for API_Error lines which indicate dll conflicts.

If that doesn’t resolve anything, this is a situation where reaching out directly to support via the accounts portal at manage.Autodesk.com.